1. Nature and Scope of the Service
Consultations with Dr. Mohamed Arafa Clinical Sexology provide clinical sexology education and sexual counselling
intended to support sexual wellbeing, sexual confidence, intimacy and related concerns. Online counselling does not
replace an appropriate in-person medical or mental-health assessment when physical examination, diagnostic testing,
medical treatment, prescription medication, emergency intervention or specialized psychological/psychiatric care is
required. Referral to an appropriate locally licensed professional may be recommended.
2. Online Consultation
Consultations are conducted remotely using electronic communication technology. Virtual consultations offer
convenience and accessibility but may involve limitations, including technological failure, interruption, reduced ability to
assess some conditions remotely, and privacy or cybersecurity risks. I agree to participate from a reasonably private
location and, where possible, use a private device and secure internet connection. If the connection fails, I consent to
administrative contact using the telephone number or email address I have provided to arrange continuation or
rescheduling.
3. Confidentiality and Privacy
Information disclosed during consultations and information contained in my client record will be treated as confidential,
subject to applicable legal and professional requirements. There may be circumstances in which information must or
may be disclosed without my consent where required or permitted by applicable law, including serious safety concerns
or other mandatory legal obligations. Personal information will not ordinarily be disclosed outside the purposes for which
it was collected without appropriate consent or another lawful basis.
4. Recording
Consultations will not be routinely audio- or video-recorded. Neither the practitioner nor the client should record a
session without the prior express agreement of all participants. If recording is proposed for a specific purpose, separate
express consent will be obtained before recording begins.
5. Couples Consultations
For couples consultations, each participant takes part voluntarily. Both participants are expected to respect the privacy
of information discussed during sessions. Any policy concerning information disclosed individually by one partner will be
explained before couples work begins.
6. International Clients
I am responsible for accurately providing my country and physical location at the time of each consultation. Professional
rules and permitted services differ between jurisdictions. The practice may determine that services cannot be provided
or continued in a particular location and may recommend an appropriate local professional instead.
7. Emergencies
Dr. Mohamed Arafa Clinical Sexology is not an emergency or crisis service. The website, email, booking system and
counselling service should not be used for urgent medical or psychiatric emergencies. If I believe that I or another
person is in immediate danger, I should contact the appropriate emergency or crisis service in my current location.
8. Communication
Ordinary email and text messaging may not provide the same level of confidentiality as a dedicated secure clinical
platform. I agree not to use ordinary email for emergencies or for unnecessarily detailed sensitive sexual or health
information. Administrative communication may be used for appointments, payments and practice matters. Marketing or
newsletter consent, if offered, will be separate and optional.
9. Fees, Cancellation and Missed Appointments
Consultation fees will be displayed or communicated before booking. Unless otherwise stated at booking, appointments
cancelled or rescheduled at least 24 hours in advance incur no cancellation fee. Late cancellations and missed
appointments may be charged the full consultation fee except in exceptional circumstances.
10. Voluntary Participation
Participation in counselling is voluntary. I may ask questions about the service at any time and may choose to
discontinue counselling. No particular outcome can be guaranteed
11. Consent and Acknowledgement
By signing below, I confirm that:
- I am 18 years of age or older.
- I have provided accurate information to the best of my knowledge.
- I understand the nature and limitations of online clinical sexology and sexual counselling.
- I understand the privacy and technological considerations associated with online consultations.
- I understand the limits of confidentiality described in this document.
- I understand that this service is not an emergency or crisis service.
- I understand that medical assessment or referral to another professional may be recommended when appropriate.
- I understand the fees and cancellation policy.
- I consent voluntarily to participating in online clinical sexology / sexual counselling.
- I consent to the collection and use of information I provide for the purpose of delivering and administering this service.
- I consent to receiving administrative emails concerning appointments, payments and practice matters.
